Refund and Return Policy

Return Policy

  • Return Period: must be informed within 3 days for Electronics of receiving the item to be eligible for return.
    Item must be in the original packaging with tags intact in the same condition it was delivered in. Items returned after the Return Period has lapsed will not be accepted.
  • Items to be returned are the sole responsibility of the customer until they reach us, and customer needs to ensure items are properly packed to prevent any damages en route to us. Items damaged en route will not be accepted.
  • It is the customer’s responsibility to ensure proof of postage for parcels that contain items to be returned.
  • Gestetner of Ceylon will require minimum 05-07 business days to process your return request and ready the replacement unit.

Refund Policy

  • If a replacement unit for the size/specific model is no longer available, the customer will be issued a full refund. The refund will not include any delivery charges borne by the customer for return of item.
  • All refunds will be processed within 3-5 working days. Processing refunds back to your credit card/ bank account may require additional time depending on the bank due to its own operational time for which Gestetner of Ceylon will not be responsible.